Developing solutions to improve access to government services
DevelopmentTechnology3 hours ago
Opportunity Details
Opportunity 1Services & Digital LifeDevelopment & Technical
Developing solutions to improve access to government services
Opportunity Description
ContextBeneficiaries struggle to choose the right service and understand its conditions across multiple channels and providers.
OpportunityDevise approaches that guide them to the right service, clarify its requirements, and cut the steps needed to obtain it.
Opportunity Owner
A government or service entity, to be determined through coordination
Target Audience
Specialists in government service development, user experience design, digital transformation, and data analysis
Scope of Contribution
●Analyze the beneficiary journey to reach the service
●Identify points of friction or repetition in procedures
●Design a concept to improve service search and guidance
●Propose indicators to measure ease of access and successful service completion
Expected Deliverables
●Analysis of the beneficiary journey and current gaps
●Concept for an improved service or a guidance prototype
●Actionable recommendations and impact indicators
Solution Requirements
Ease of use◆Accuracy of information◆Accessibility for all groups◆Compatibility with existing systems◆Protection of personal data
Contribution Evaluation Criteria
Clarity of the problem◆Accuracy of guidance◆Feasibility◆Improved beneficiary experience◆Measurability of results
Mode of Participation
Knowledge-based, technical, developmental, or experimental
Skills
ObservationResearchAnalysisProblem SolvingData Collection
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