Frequently Asked Questions
What is STRAIGHT HUP?
A digital platform for open innovation and community contribution across Quality of Life fields. It enables organizations and communities to share needs, experiences, data, ideas, and solutions, and transform them into opportunities for development, testing, and innovation.
Who benefits from the platform?
Government entities, large corporations, academic institutions, innovators, research centers, and investors all benefit from the platform.
Is the platform a product marketing tool?
No. STRAIGHT HUB is not a platform for direct marketing or sales. It is an open innovation and community contribution platform that enables users to share ideas, expertise, data, and solutions, and contribute to the development of products, services, and experiences across Quality of Life fields.
Can I submit an idea or solution without having it registered as a patent?
Yes. A contribution or idea does not need to be registered as a patent. Users can provide ideas, expertise, data, solutions, and other types of contributions depending on the nature and requirements of the opportunity. Patent registration and intellectual property protection are handled through the relevant authorities and procedures.
Can a team collaborate under one account?
Yes, by enabling the team account option and linking multiple identities under the main profile.
Does submitting a solution guarantee acceptance?
No. Solutions are evaluated by challenge owners based on specific criteria and may be accepted or rejected depending on feasibility and relevance.
Is there a trial period?
Some features are freely accessible for preview, while advanced memberships require direct subscription according to available packages.
How can I register?
Via the main page, click on “Create Account”, choose the user type, and complete the required information.
What types of memberships are available?
Individual (Innovator/Solution Provider), Organization (Companies, Institutions), Investor, and Technology Lab memberships.
Can I use a corporate email instead of a personal one?
Yes, and it’s preferred for organizations to verify their accounts faster.
Is there a registration fee?
Basic registration is free, but some premium memberships or private challenges may require a paid subscription.
Can I delete my account?
Yes, either through the account settings or by contacting technical support.
I submitted a file or contribution, but it does not appear in the opportunity. Why?
Some contributions or files may require review before they are published or made available, depending on the nature and requirements of the opportunity. The contribution will be displayed once the review is completed, when applicable.
How can I track the status of my contribution?
You will be notified of your contribution status via email and your dashboard.
Can I contact the challenge owner?
Yes, but only after your solution is accepted or the challenge owner initiates contact.
How is inappropriate content handled?
Each challenge or solution includes a “Report” button. Violations are promptly reviewed by the legal team.
I can't upload large files. What's the size limit?
The limit is 50MB per file. External links can be used for larger files.
Is there live technical support?
Yes, through live chat in your dashboard or by emailing the support team.
How does the platform protect intellectual property?
All submissions are timestamped, securely stored, and linked to proof-of-submission notifications.
Who owns the solution after submission?
The innovator retains ownership unless a licensing or transfer contract is signed with the challenge owner.
Can I withdraw a submitted solution?
Yes, provided the challenge owner has not yet opened or reviewed it.
How are disputes resolved?
Via the platform’s complaint center, and escalated to neutral arbitration if needed.