Identifying the barriers beneficiaries face when using digital services
ResearchTesting5 hours ago
Opportunity Details
Opportunity 14Services & Digital LifeResearch & Analytical
Identifying the barriers beneficiaries face when using digital services
Opportunity Description
ContextDifficulty finding digital services, understanding their requirements, and completing their procedures holds some beneficiaries back.
OpportunityAnalyze user feedback to identify the most impactful barriers and give recommendations that prioritize improvements.
Opportunity Owner
A digital service provider, to be determined later
Target Audience
Researchers, data analysts, and specialists in user experience, digital services, and survey design
Scope of Contribution
●Design a survey or suitable methodology to collect user feedback
●Define the beneficiary groups and tasks covered by the assessment
●Analyze results and classify barriers by nature
●Prepare recommendations based on the evidence and data collected
Expected Deliverables
●Survey instrument
●Analysis of results
●Report of priorities
●Improvement proposals
Solution Requirements
Clear questions◆Suitable representation of target groups◆Data protection◆Methodological transparency
Contribution Evaluation Criteria
Quality of the instrument◆Reliability of the analysis◆Feasibility of recommendations◆Relevance to the need
Mode of Participation
Knowledge-based, research and analytical
Skills
ResearchAnalysis
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